Patient Guide
DrThom's aims and objectives
DrThom aims to make it easier for you to look after your sexual health.
Regulatory oversight
DrThom is the only online medical service in the UK to register with the Healthcare Commission. This means that we have been assessed to comply with the Care Standards Act 2000. DrThom is registered under the name Expert Health Limited. Our registration number is E010000570. Details of the Healthcare Commission are: Healthcare Commission, Finsbury Tower, 103-105 Bunhill Row, London EC1Y 8TG; switchboard 0207 448 9200.
DrThom's Statement of Purpose provides more detailed information about DrThom, the doctors behind DrThom, and who we are.
Charges and method of payment
DrThom aims to offer specialist postal services that don't break the bank. The prices of all our postal services are clearly listed on this website. You can make payment using a valid debit or credit card.
Terms and Conditions
To use the DrThom services, you will have to confirm that you understand and agree to adhere to the Terms and Conditions that govern this service.
Annual Patient Survey
DrThom encourages all patients and external clinicians to provide feedback on the DrThom service. This feedback is aggregated into our Annual Patient Survey. Our most recent Annual Patient Survey showed that 85% of patients were very satisfied with the DrThom service, 13% were satisfied, and 2% were unsatisfied.
Complaints
DrThom has a written complaints policy and procedures. DrThom aims to respond to all formal written complaints within five working days of receiving them. To lodge a formal complaint, you must write a letter to the Medical Director, Expert Health Limited, Ground Floor, 197-199 City Road, London EC1V 1JN. Anyone unhappy with the response that DrThom has made to a formal written complaint should contact the Healthcare Commission at the address above, or email londonsoutheast.ihcomplaints @ healthcarecommission.org.uk.
Confidentiality and Data Protection
DrThom has a legal obligation to comply with UK Data Protection legislation. DrThom is not allowed to pass patient information to third parties that are not involved in the DrThom service without the patient's explicit permission.
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© 2008 Expert Health Ltd.
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